We raised the issue of poor carpet installation mid May, just before our 2nd anticipated hand-over date. Since then, the carpet has had 2.5 days of remedial work, with the result that our carpet lay still does not meet the NZ Standard. Manufacturer's inspection confirmed this this week and now we have to pick a different carpet. The carpet we chose originally has since been discontinued and there are no stocks of it left in the country!
Why has it taken more than 6 weeks to get to this point? Several reasons:
The carpet supplier did not take the issue seriously in the first instance and continued to declare the carpet laying acceptable, even when we, our builder and an independent carpet expert said otherwise (head in the sand? just didn't care? doesn't need a good reputation?);
We are not carpet experts, after a while you begin to think that maybe what look like glaring defects to you are really ok after all (the carpet supplier should know best, shouldn't they?);
Our builder did not advocate effectively for us (also not carpet experts?), obviously from their point of view it would be much easier if we just accepted the carpet, or if there was some easy way to nip and tuck it into acceptable shape (too laid back? no sense of urgency?)
Anyway after a call from our builder yesterday, we rushed to a new and better supplier today to select an alternative carpet. We now wait with bated breath to see what happens next...
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