Having lost my son's bag, we spent a makeshift night (2 boys sharing one set of not exactly fitting clothes) in Singapore before we checked in for our onward flight to Malaysia (also with Jetstar). We were informed when we arrived to check in that the flight was cancelled, we were not happy.
We approached the counter and requested they book us on any alternative flight that day. This they thankfully did (after some negotiation - during which they offered to put us up for the night in Singapore) but since it did not depart till 10:30pm, we had 3 tired, hungry kids to entertain from midday (original flight time) till 10:30! We requested a food voucher and somewhere to relax, and were finally given a voucher sufficient to cover one cheap meal for the 6 of us without drinks.
For the rest it was chairs or the floor!
Needless to say we were all shattered when we arrived after midnight in Malaysia.
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