Just before we were to return to NZ, we got a text alert that we could upgrade to business or first class for next to nothing. "Hooray!" we thought let's do it! But when we tried to take advantage of this great offer, we were informed that the call centre knew nothing of it!
Home we went in economy, our chance for an upgrade gone.
On our return to Auckland, after extensive enquiries and much waste of time it was discovered that #1 son's bag was still there. It had been there all along and despite our many phone calls and good description of its distinctive colour, no Jetstar staff member had found it (one can assume no-one looked). As it had gone to "the other side", it had to come back through Customs. When that was accomplished and we got it back, several items were missing.
By this time we were seething. What had been a fantastic and exciting opportunity to take the whole family overseas, was marred by the amount of time and effort we had to expend attempting to get (for the airline, but not for us) minor problems successfully sorted out.
It was time to go to the top...
No comments:
Post a Comment